Returns and Shipping
Each MuttKnee Brace is custom made to the measurements you provide. We want to help your dog with a properly fitting MuttKnee Brace and we guarantee a proper fit. If it doesn’t fit, then we will work with you to make sure your dog gets the full benefit of a properly fitting MuttKnee Brace. For this reason, we do not give cash refunds unless absolutely necessary or due to the death of your dog. Photos REALLY help.
If your dog’s brace does not fit, please follow the steps below.
1.) Please email firstname.lastname@example.org if you have ANY issue with the brace you have received and provide pictures of how you have it on your dog so we can see the problem. Many times adjustments that are not obvious can be the solution but we will make a new one for your dog with the new measurements at no expense to you.
- 2.) If it is necessary to return your MuttKnee Brace or to send a brace back after a new one is sent to you, please use this address:
POB 674Red Feather Lakes, CO 80545
3.) Please include a note with your dog’s name and why it is being returned.