MuttKnee Brace offers virtual calls, free of charge, to help with the initial measurements as well as follow up calls to aid with the initial adjustments that will need to be made. If you are unsure of the measurements you've taken, send us an email and ask for assistance and we will schedule in a virtual call to get proper measurements. If the measurements are incorrect and you receive the brace, notify us and we will get new measurements and get another set made for you free of charge.
DO YOU SHIP OUT OF THE UNITED STATES?
YES! We do ship to multiple different countries. Shipping costs will vary depending on where you are located. If you have any questions regarding shipping companies used or pricing, please contact us via phone or email and we can answer specific questions.
Due to the custom nature of each brace there are NO REFUNDS. We do guarantee a proper fit; meaning if the brace is not fitting properly, we make a new set and send them to you free of charge. This will require virtual calls and/or pictures. We will always make the fit of the brace and your pup's healing the number one priority.
HOW DO YOU SHIP AND WHAT IS THE COST?
We ship within the United States via USPS and UPS. If you are unable to receive packages with either of these couriers please notify us and we will supply you with other options.
USPS Flat Rate: $10.00 UPS Ground: $11.00 UPS 2nd Day Air: $19.00 RUSH order (including 2nd Day Air): $59.00
International shipments are usually done via USPS Priority Mail Express and there is a $50.00 charge.
SHOULD MY DOG WEAR THE MUTTKNEE BRACE ALL THE TIME?
We strongly recommend that your dog only wear the brace during normal waking hours of the day. We suggest you put the brace on in the morning and take it off at night when they rest.
HOW LONG IS THE RECOVERY TIME WITH THE MUTTKNEE BRACE?
If your pup has a cruciate ligament tear in the knee, we recommend three to six months of wearing the brace consistently. This is the average time your dog should wear the brace while the scar tissue builds up in the correct area, thickens, and strengthens the knee. Of course, the age of the dog and the extent of the injury will play a part in this. For extreme activities, we recommend that your dog wear the MuttKnee Brace for the first year to avoid re-injuring the knee.
WHEN SHOULD I STOP USING THE MUTTKNEE BRACE?
As recovery can vary, keep an eye on how your dog walks after a few months. That will help you determine whether or not further use is necessary. We are always here to answer any questions, even months after you ordered! Checking in with your veterinarian for follow up is always recommended as they will be able to give a good assessment of your pup's progress.
CAN I WASH THE MUTTKNEE BRACE?
The brace is washable and can even be used during water therapy. We recommend air drying your brace after washing to prevent any damage to the brace.
WHAT IF MY DOG SUFFERS AN INJURY TO THE OTHER KNEE?
There's no need to worry! We can retrofit another MuttKnee Brace to the original to support the other knee for $70. It is common for a dog to end up with an injury in what is now their "good leg" days or even months after the initial injury on the other. We almost always recommend you order two braces from the beginning to give that extra support on the good leg and prevent the same injury in the future.